Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process 

Please contact our Customer Support team to schedule the return and receive a prepaid return label within 7 days of the purchase date. Customers are responsible for shipping fees after 7 days of the purchase date. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item for processing. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

Warranties

Eartha has a limited warranty that covers manufacturer's defects on all watches for two years after the original purchase date from an authorized dealer. If it's our fault, and the watch parts or mechanics don't work properly, we will repair or replace your product for free. However, the warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. We ask that you please keep your receipt, as proof of purchase is required for all warranty claims and service requests. If you've purchased from our site, the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized Eartha dealer.

 

 Please Note

•        Sale items are FINAL SALE and cannot be returned.