Returns & Exchanges
Thank you for your purchase. We hope you are happy with your Eartha. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Please contact our Customer Support team to schedule the return and receive a prepaid return label within seven (7) days of the purchase date. Customers are responsible for shipping fees after seven (7) days of the purchase date.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item for processing. Refunds may take 1-2 billing cycles to appear on your bank statement, depending on your credit card company. We will notify you by email when your return has been processed.
Eartha by Emir has a limited warranty that covers manufacturer's defects on all watches for two years after the original purchase date from an authorized dealer. If it's our fault, and the watch parts or mechanics don't work properly, we will repair or replace your product for free. Our warranty does not cover batteries or personal damages. This includes water damage, case wear and tear, accidental glass damage, scratches, strap damage, or theft. We ask that you please keep your receipt, as proof of purchase is required for all warranty claims and service requests. If you've purchased from our site, your order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized Eartha by Emir dealer.
Limited Editions are FINAL SALE and cannot be returned.