By placing an order through our website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our products.
We offer free shipping on all domestic orders, in addition to orders shipping to Canada and South Africa. For additional international shipping, see shipping rates for your country during the checkout process.
Transit Time Domestically
In general, domestic shipments are in transit for 2-7 business days.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Eartha will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Out of Stock
Subject to stock availability. We perform our best to maintain accurate stock counts. In the instance of a stock discrepancy, we will fulfill the available products to you. Our customer support team will contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.